Frequently Asked Questions

ICA offers a comprehensive range of crop protection and plant nutrition products including fungicides, insecticides, herbicides, disinfectants, and adhesives. All our products are registered and approved for use in South Africa and are designed to meet the specific needs of local agricultural conditions.

You can browse our products page and use the filters to search by crop type, active ingredient, or category. Each product page includes detailed information about recommended crops, application rates, and usage instructions. For personalized recommendations, contact our technical support team who can provide expert advice based on your specific needs.

ICA products are available through our authorized distributor network and dealer network across South Africa. Visit our Dealer Network page to find a distributor near you, or contact us directly for assistance in locating the nearest supplier.

Always read and follow the product label and Safety Data Sheet (SDS) before use. Each product page on our website provides access to the label PDF and SDS. Use products only for their registered purposes and in accordance with local regulations. Wear appropriate protective equipment as specified on the label, and follow good agricultural practices. For additional safety guidance, contact our technical support team.

The registration number (REG.NO) is issued by the Department of Agriculture, Land Reform and Rural Development (DALRRD) in South Africa. It confirms that the product has been tested, evaluated, and approved for use. Always verify that you are using registered products, as unregistered products may be illegal and unsafe. You can find the registration number on each product label and product page.

Product compatibility depends on the specific products involved. Some products can be safely mixed, while others may cause adverse reactions. Always refer to the product label for mixing instructions and compatibility information. When in doubt, contact our technical support team for guidance. Never mix products without proper knowledge, as incompatibility can reduce effectiveness or cause crop damage.

Our technical support team is available to assist you with any product-related questions or concerns. You can reach them via phone at +27 21 886 9812, email at info@icaonline.co.za, or use the contact form on our website. Our team members have extensive agricultural expertise and can provide guidance on product selection, application methods, troubleshooting, and more.

Yes, all ICA products have expiration dates printed on the label. It is important to check the expiration date before use, as expired products may lose effectiveness or become unstable. Store products according to label instructions (typically in a cool, dry place away from direct sunlight) to maintain quality until the expiration date.

Store products in their original containers with labels intact, in a cool, dry, well-ventilated area away from direct sunlight, heat sources, and food. Keep products out of reach of children and animals, and ensure the storage area is secure and locked. Follow any specific storage instructions on the product label. Never store products near water sources or in areas prone to flooding.

In case of accidental exposure, immediately refer to the Safety Data Sheet (SDS) for first aid instructions. For emergencies, contact the poison control center or seek immediate medical attention. Keep the product label or SDS accessible when using products. The emergency contact numbers are typically listed on the product label. Always inform medical personnel about the specific product involved.

ICA is committed to environmental responsibility and sustainability. Our products undergo rigorous testing and evaluation before registration, including environmental impact assessments. We follow best practices for sustainable agriculture and provide guidance on responsible product use. Many of our products are designed to be effective at lower application rates, reducing environmental impact while maintaining efficacy.

ICA products are conventional agricultural chemicals and are not certified for organic farming. If you are practicing organic agriculture, please consult with your certification body and review organic farming standards. We recommend contacting our technical support team to discuss alternative approaches or products that may be suitable for your specific situation.

We welcome inquiries from potential distributors and dealers who share our commitment to quality and customer service. Please contact us through our contact form or email info@icaonline.co.za with details about your business, location, and experience in agricultural distribution. Our team will review your application and discuss partnership opportunities.

Product labels and Safety Data Sheets (SDS) are available on each product page on our website. Simply navigate to the product you're interested in, and you'll find download buttons for the Label PDF and SDS PDF. These documents contain essential information about product use, safety precautions, first aid measures, and regulatory compliance.

Yes, ICA offers a mobile app available for both Android and iOS devices, as well as a web-based version. The app provides easy access to product information, labels, safety data sheets, and technical support. Visit our website to download the app or access the web version.

Yes, ICA products are distributed internationally through our network of exclusive distributors in various countries. Our products are provided to appointed exclusive distributors worldwide, along with the information needed to achieve maximum efficacy. Contact us to find out if ICA products are available in your country or region.

Yes, in addition to agricultural products, ICA develops and manufactures chemical products for the food processing and industrial hygiene industries. These products are designed to meet the specific needs of these sectors while maintaining our commitment to quality and safety. Contact our technical support team for more information about our non-agricultural product lines.

ICA maintains various certifications and registrations to ensure our products meet the highest standards of quality, safety, and regulatory compliance. Our products are registered with the Department of Agriculture, Land Reform and Rural Development (DALRRD) in South Africa. Visit our Certifications page for detailed information about our certifications and regulatory compliance.

A derogation is a special permission or exemption from standard regulations, typically granted for specific circumstances or emergency situations. If you need to apply for a derogation related to ICA products, please contact our technical support team or visit our Derogation page for guidance on the application process and requirements.

Our technical support team includes several specialists: Wouter Schreuder Jr. (082 337 6912), Kobus Serfontein (082 808 6313), Martin Breytenbach (071 355 7775), Braam van Niekerk (082 303 4972), and Lodewyk van Staden (082 926 3450). You can reach them directly via phone, or contact our main office at +27 21 886 9812 or info@icaonline.co.za, and we'll direct you to the appropriate specialist.

Minimum order quantities vary depending on the product and distributor. For specific information about minimum order quantities, please contact your local ICA distributor or dealer, or reach out to us directly. We can provide details based on your location and product requirements.

Payment terms are typically arranged through our authorized distributors and dealers. Terms may vary depending on your account status, order size, and distributor policies. Contact your local distributor or our sales team for specific payment terms and options available in your area.

ICA is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) in South Africa. We collect and process personal data only for legitimate business purposes, with appropriate security measures in place. You can access our Privacy Policy and POPIA documentation on our website, or contact us if you have questions about how we handle your personal information.

Yes, ICA provides comprehensive information and guidance to help customers use our products effectively and safely. This includes detailed product labels, safety data sheets, application instructions, and technical support. Our technical support team can provide personalized guidance and training. Contact us to learn more about available training resources and educational materials.

Novel products are new, innovative chemical solutions that may contain unique active ingredients or formulations. Generic products are based on established active ingredients but may offer different formulations or improved characteristics. Both undergo rigorous testing and registration processes. Our technical support team can help you understand which type of product best suits your needs.

If you experience any quality issues or have a complaint about an ICA product, please contact us immediately. Reach out to our technical support team at +27 21 886 9812 or info@icaonline.co.za. Provide details about the product (including batch number if available), the issue encountered, and when it occurred. We take all quality concerns seriously and will investigate promptly.